Excessive Call Policy for Emergency 24

Emergency 24 has announced a new policy for excessive calls. CURRENTLY NO CLIENTS OF WAVES ARE IN VIOLATION OF THIS POLICY. This post is to make clients aware of possible charges should they generate excessive alarms. Emergency 24’s policy is as follows:

Effective November 1, 2021, for any account that generates an excess of 25 call per month, Emergency 24 will charge a $1 per call in excess of 25 calls in that month. December 2021 billing will reflect November activity.

This policy enforcement became necessary so Emergency 24 can use our resources correctly and coan continue to provide fast, reliable and responsive service. This initiative is not driven by a desire to increase revenue. It is intended to be a strong encouragement to prompt Subscribers to allow your company to perform needed service visits and/or for them to respond to notifications of alarm system issue and troubles.

For accounts that have excessive call volumes, Emergency 24 may either change the Call Back Option to Alarm Company Only or utilize an automated voice phone call for less critical alarms. The change will remain in place until the account no longer generates excessive signals that would otherwise result in excessive operator calls. These efforts will help minimize the financial impact while still addressing the operational concerns.

In an effort to prevent excessive calls. Waves will contact clients that are showing ongoing trouble or alarm signals when we review our reports. Should a client not address the issue and the account falls under the new policy above the client will be responsible for any additional charges incurred.